Refund Policy

Private Label Tours, LLC

Changes to Reservation: Once a non-refundable deposit payment has been made for a Tour registration, all Tour registration change requests must be received in writing. PLT will use its best efforts to secure requested changes. PLT is subject to the rules and fees of third-party Vendors and thus change requests are not guaranteed. If change is possible, all additional Vendor fees will be added to the Guest’s Tour cost.

Cancellation Fees: Unless stated differently on the Tour invoice, a Guest providing a written  cancellation notice, received at least 90 days prior to Tour departure date, will be allowed, (exempting the $300 non-refundable deposit), a full refund of all monies paid by Guest, or on Guests’ behalf, less a 5% processing and handling fee. Thereafter, total cancellation fees are as follows:
 90 to 60 days prior to departure   = 50% of monies paid
 59 to 30 days prior to departure   = 75% of Tour cost
 29 or fewer days prior to departure = 100% of Tour cost, including no-shows.

In the event Guest’s Tour reservation vacancy shall be filled by another paying Tour Guest, without cancellation, PLT Shall refund (exempting the $300 non-refundable deposit), all cancellation fees paid by Guest, or on Guest’s behalf. Cancellation refund payments shall be paid no later than 30 days after Tour departure date. All other refunds to Guest, due to Guest cancellation, will be made within 30 days of receipt by PLT or of a written Guest cancellation notice. In the unlikely event the Tour is canceled by PLT and/or Tour Partner, a full refund of the Tour’s non-refundable deposit and any Tour payments made to PLT for that Tour will be given within 30 days of that Tour’s departure date. Airlines and other Vendors have their own contracts covering cancellation penalties and other terms and conditions. Guest may be bound by those contracts regardless of whether Guest receives notice of their terms.

Transferring to Another Tour: Guest may transfer their $300 non-refundable deposit to any other available PLT Tour, with a departure date within 1 (one) year of the original Tour’s departure date, with no transfer fee. If Guest transfers their registration to another available Tour, payment of the different Tour price will be due 90 days prior to that Tour’s departure date, and the cancellation fees stated above will apply.